The support tab in your vendor dashboard is where you will find all of the customer inquiries about your products or your booth. Each of your product listings (and your main booth page) now have a button that customers can use to ask you questions about your products. NOTE: You must enable these buttons by going to Settings>Booth and scrolling to the bottom of the page.
It is important to note that you may have to ask the customer which product they are inquiring about.
Turn on your Support Button
Before the support tab will be filled with questions from your potential customers, you must enable the “Ask a Question” buttons on your product listings.
Go to Settings>Booth and then scroll to the bottom of the page. There, you can choose where to display these buttons and type “Ask a Question” into the “support button” field.
Remember to click the blue “update” button.
In the Support Tab
Back in your Vendor Dashboard, navigate to the “support” section to view any customer questions that you have received. In order to view the details of a question, click on the title of the question.
Once you have finished your conversation with this customer, you will be able to mark the ticket as “closed” by clicking the “X” button under the “action” heading.
You will always be able to view your closed tickets by choosing “Closed Tickets” from the choices in this screen.
Viewing the Inquiry
After clicking on the topic that you would like to view and respond to, you will be taken to this screen.
You can see here that the topic of the question is “Pink Necklace,” a reference to the product listing in question. But, if the customer has not referenced the product in question, feel free to simply ask them for some clarification before answering.
Simply type your answer in the box and click the “post comment” button to reply to this customer’s question.
They will recieve an email notification of the reply, and will have the chance to message you back.